1.12 Allegations against Persons who work with Children (including Staff, Carers and Volunteers)

1. Introduction

These procedures provide information about dealing with allegations against staff (including supply staff), volunteers and foster carers who have contact with children and young people in their work or activities. They are addressed to employers and organisations responsible for providing services to children, young people and adults who are parents or carers.

Note: Appendix 1: Action by Senior Manager and LA Designated Officer Flowchart illustrates these procedures graphically.

Statutory guidance sets out the responsibility placed on all (see Section 2.1, Employer) employers and other organisations who provide services to children to take steps when allegations of abuse or other inappropriate behaviour toward a child are made against someone in that organisation.

The local authority has appointed a designated officer (sometimes referred to as the Local Authority Designated Officer - LADO) to oversee the investigation of all concerns/allegations and to maintain detailed records of their conduct and the outcomes. All referrals to the LADO must be made within one working day the allegation being made. General enquiries about these procedures and their implementation can be made with the Sheffield Safeguarding HUB by phone or email: 0114273485 (Option 1) or sheffieldsafeguardinghub@sheffield.gov.uk

2. Definitions

2.1 Employer

For convenience, the term employer is used throughout these procedures to refer to organisations that have a working relationship with the individual against whom the allegation is made.

The term includes organisations that use the services of volunteers, or people who are self-employed, as well as service providers, voluntary organisations, employment agencies or businesses, contractors, fostering services, regulatory bodies such as Ofsted in the case of child-minders, and others that may not have a direct employment relationship with the individual, but will need to consider whether to continue to use the person's services, or to provide the person for work with children in future, or to de register the individual. The term also applies to organisations that licence individuals who may otherwise be considered self-employed.

In some circumstances the term 'employer' for these purposes will encompass more than one organisation. For example where staff providing services for children in an organisation are employed by a contractor, or where temporary staff are provided by an agency. In those circumstances both the contractor or agency, and the organisation in which the accused individual worked will need to be involved in dealing with the allegation.

2.2 Criteria

These procedures for managing allegations against people who work with children are overarching inter-agency procedures and should be used in conjunction with each individual agency's own policies and guidance.

These procedures should be applied when there is an allegation or concern that any person who works with children, in connection with their employment or voluntary activity, has:

• Behaved in a way that has harmed a child, or may have harmed a child;
• Possibly committed a criminal offence against or related to a child;
• Behaved towards a child or children in a way that indicates they may pose a risk of harm to children;
• Behaved or may have behaved in a way that indicates they may not be suitable to work with children.

The last bullet point above includes behaviour that may have happened outside an organisation that might make an individual unsuitable to work with children, this is known as transferable risk.

• An allegation can relate to an adult’s behaviour outside work, and their relationships with others, if they:
• Have behaved in a way in their personal life that raises safeguarding concerns. These concerns do not have to directly relate to a child but could, for example, include an arrest for the possession of a weapon;
• Have, as a parent or carer, become subject to child protection procedures;
• Are closely associated with someone in their personal lives (e.g. partner, member of the family or other household member) who may present a risk of harm to child/ren for whom the adult is responsible in their employment/volunteering.

There may be up to three strands in considering a concern or an allegation:

• A police investigation of a criminal offence;
• Enquiries and assessment by Children's Social Care about whether a child has suffered, or is likely to suffer harm or is a Child in Need of services;
• Consideration by an employer of disciplinary action in respect of the individual.

If an allegation relating to a child is made about a person who undertakes paid or unpaid care of vulnerable adults, consideration should be given to the possible need to alert those who manage them in that role.

These procedures can also be applied if a complaint or an allegation is made against a person in relation to their work with adult service users, which causes concern about the welfare of an adult service user's children.

Compliance with these procedures should help ensure that allegations of abuse are dealt with expeditiously, consistent with a thorough and fair process.

3. The Difference Between an Allegation of Harm and a Concern

It might not be clear whether an incident constitutes an 'allegation'. It is important to remember that to be an allegation the alleged incident has to be sufficiently serious as to suggest that harm has or may have been caused harm to a child/ren or that the alleged behaviour indicates the individual may pose a risk of harm to children (or otherwise meet the criteria above).

Keeping Children Safe in Education provides this definition of a low-level concern:

The term ‘low-level’ concern does not mean that it is insignificant. A low-level concern is any concern – no matter how small, and even if no more than causing a sense of unease or a ‘nagging doubt’ - that an adult working in or on behalf of the school or college may have acted in a way that:

• Is inconsistent with the staff code of conduct, including inappropriate conduct outside of work; and
• Does not meet the harm threshold or is otherwise not serious enough to consider a referral to the LADO.

Examples of such behaviour could include, but are not limited to:

• Being over-friendly with children;
• Having favourites;
• Taking photographs of children on their mobile phone, contrary to school policy;
• Engaging with a child on a one-to-one basis in a secluded area or behind a closed door; or
• Humiliating pupils.

Incidents which fall short of the threshold could include an accusation that is made second or third hand and the facts are not clear, or the member of staff alleged to have done this was not there at the time, or there is confusion about the account.

If it is difficult to determine the level of risk associated with an incident the following should be considered:

• Was the incident a disproportionate or inappropriate response in the context of a challenging situation?
• Where the incident involved an inappropriate response to challenging behaviour, had the member of staff had training in managing this?
• Does the member of staff understand that their behaviour was inappropriate and express a wish to behave differently in the future? For example, are they willing to undergo training?
• Does the child or family want to report the incident to the police or would they prefer the matter to be dealt with by the employer?
• Have similar allegations been made against the employee – is there a pattern developing?

Keeping Children Safe in Education, Part 4, Section 2 provides that if there is any doubt as to whether the information which has been shared about a member of staff as a low-level concern in fact meets the harm threshold and thus should be treated as an allegation, the LADO should be consulted.

As good practice, agencies may wish to include the LADO in discussions as to whether the issue should be dealt with as an allegation of harm or a concern. If the decision is reached that the concern falls short of the harm threshold, there may still be a role for the LADO to provide advice and support to the employer. Such a consultation process may allow for concerns to be evaluated objectively and to ascertain whether or not similar concerns may have been raised by a previous employer but not met the threshold for investigation. Whilst the LADO will only record the details of those allegations which appear to meet the threshold for consideration set out above, the employer should record the details of any low-level concern that arises in respect of a member of their staff. The LADO should keep a record of the number of consultations that are determined to be low-level by employers and include that information in their annual report to the LSCP.

Where it is decided that the incident does not meet the threshold of harm/risk of harm and is a concern only, then the employer should take steps to ensure any conduct or behaviour issues are addressed with the member of staff through normal employment practices.

Schools and colleges should have policies and processes to deal with low-level concerns which do not meet the harm threshold and should ensure that they promote an open and transparent culture in which all concerns about all adults working in or on behalf of the school or college (including supply teachers, volunteers and contractors) are dealt with promptly and appropriately.

Keeping Children Safe in Education sets out the following in relation to concerns that do not meet the harm threshold/low-level concerns. Whilst this guidance is directed at schools and colleges, it may be of interest to other agencies:

In  situations of persistent low-level concerns that need to be discussed with the LADO, which  raise concerns about conduct and suitability that could meet the threshold of harm with further discussion, these concerns should be considered within the context of the four categories of abuse (i.e. physical, sexual and emotional abuse and neglect) and should also include allegations regarding inappropriate behaviour. (Ref: DfE statutory guidance Keeping Children Safe in Education).

These will include concerns relating to inappropriate relationships for some employments between members of staff and children or young people, for example:

• A teacher having a sexual relationship with a child under 18 in their school/college is in a position of trust in respect of that child, even if the relationship is consensual. The Police, Crime, Sentencing and Courts Act 2022 has extended the definition within the Sexual Offences Act 2003 section 22A to include anyone who coaches, teaches, trains, supervises or instructs a child under 18, on a regular basis, in a sport or a religion;
• 'Grooming', i.e. meeting a child under 16 with intent to commit a relevant offence (see s15 Sexual Offences Act 2003);
• Other 'grooming' behaviour giving rise to concerns of a broader child protection nature (e.g. inappropriate text / e-mail messages or images, gifts, socialising etc);
  
  The possession of indecent photographs / pseudo-photographs of children should also be considered as meeting the threshold to be considered a LADO allegation.

Sharing low-level concerns

Schools and colleges should ensure that their low-level concerns policy contains a procedure for sharing confidentially such concerns which is clear, easy to understand and implement. Whether all low-level concerns are shared initially with the Designated Safeguarding Lead (DSL) (or a nominated person (such as a values guardian/safeguarding champion)), or with the headteacher/principal is a matter for the school or college to decide. If the former, then the DSL should inform the headteacher/principal of all the low-level concerns and in a timely fashion according to the nature of each particular low-level concern. The headteacher/principal should be the ultimate decision-maker in respect of all low-level concerns, although it is recognised that depending on the nature of some low-level concerns and/or the role of the DSL in some schools/colleges, the headteacher/principal may wish to consult with the DSL and take a more collaborative decision-making approach.

Low-level concerns which are shared about supply staff and contractors should be notified to their employers so that any potential patterns of inappropriate behaviour can be identified.

Recording low-level concerns

All low-level concerns should be recorded in writing. The record should include details of the concern, the context in which the concern arose, and action taken. The name of the individual sharing their concerns should also be noted, if the individual wishes to remain anonymous then that should be respected as far as reasonably possible.

Schools and colleges can decide where these records are kept, but they must be kept confidential, held securely and comply with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

Records should be reviewed so that potential patterns of concerning, inappropriate, problematic or concerning behaviour can be identified. Where a pattern of such behaviour is identified, the school or college should decide on a course of action, either through its disciplinary procedures or where a pattern of behaviour moves from a low-level concern to meeting the harm threshold, in which case it should be referred to the LADO. Consideration should also be given to whether there are wider cultural issues within the school or college that enabled the behaviour to occur and where appropriate policies could be revised, or extra training delivered to minimise the risk of it happening again.

It is for schools and colleges to decide how long they retain such information, but it is recommended that it is retained at least until the individual leaves their employment.

Responding to low-level concerns

The school or college low-level concerns policy should set out the procedure for responding to reports of low-level concerns. If the concern has been raised via a third party, the headteacher/principal (or a nominated deputy) should collect as much evidence as possible by speaking:

• Directly to the person who raised the concern, unless it has been raised anonymously; and
• To the individual involved and any witnesses.

The information collected will help them to categorise the type of behaviour and determine what further action may need to be taken. This information needs to be recorded in writing along with the rationale for their decisions and action taken.

More detailed guidance and case studies on low-level concerns can be found in Developing and Implementing a Low-level Concerns Policy (Farrer & Co.).

4. Roles and Responsibilities

Organisations and agencies working with children and families should identify a named senior officer with overall responsibility for:

• Ensuring that the organisation deals with allegations in accordance with this procedure;
• Resolving any inter-agency issues;
• Liaising with the Safeguarding Children Partnership on the subject.

The Local Authority

The Local Authority will appoint a designated officer (LADO) who will:

• Receive reports about allegations and be involved in the management and oversight of individual cases;
• Monitor low level concerns which could meet the threshold of an allegation (Keeping Children Safe in Education);
• Provide advice and guidance to employers and voluntary organisations;
• Liaise with the police and other agencies;
• Monitor the progress of cases to ensure that they are dealt with as quickly as possible consistent with a thorough and fair process;
• Provide advice and guidance to employers in relation to making referrals to the Disclosure and Barring Service (DBS) and regulatory bodies such as Ofsted, the GMC etc.

The LADO will not conduct their own separate investigations but will liaise with the appropriate individuals to form an overall outcome.

Other Employers

Other employers should:

• Put in place and operate arrangements for handling allegations and low level concerns in accordance with these procedures;
• Identify a senior manager to whom allegations or concerns should be reported, and a deputy in their absence or if they are the subject of the allegation and inform the LADO of the contact details of the identified person and update them of any changes to the identified individual.

South Yorkshire Police

South Yorkshire Police should identify a senior officer to:

• Have strategic oversight of the arrangements;
• Liaise with SCSP;
• Ensure compliance within the organisation.

The Police should identify a designated officer to:

• Liaise with the LADO;
• Take part in strategy meetings/discussions;
• Review the progress of cases in which there is a police investigation;
• Share information as appropriate, on completion of an investigation or related prosecution;
• On completion of an investigation or related prosecution the police should pass information regarding outcomes without delay to the LADO.

5. Recognising and Responding to an Allegation

There are a number of sources from which an allegation might arise including from:

• A child or an adult;
• A parent;
• A member of the public;
• A disciplinary investigation;
• Agencies covered by these procedures should have in place their own policies, procedures and guidance relating to the conduct of their employees and they should be used to ensure compliance with these procedures.

5.1 Responding to an Allegation / Low Level Concern made to an Employer

The person to whom an allegation or concern is reported should not seek to question the child concerned or investigate the matter further, and should:

• Treat the matter seriously;
• Avoid asking leading questions;
• Keep an open mind;
• Communicate with the child (if the complainant) in a way that is appropriate to the child's age, understanding and preferred language or communication style;
• Make a written record of the information (where possible in the child's own words), including:
  • When the alleged incident took place? (time and date)
  • Who was present?
  • What was said to have happened?
• Sign and date the written record;
• Report the matter immediately to the designated senior manager, or deputy in their absence or where the senior manager is the subject of the allegation.

5.2 Initial Action by the Designated Senior Manager

The designated senior manager in the agency should not investigate the matter by interviewing the accused person, the child or potential witnesses, but should:

• Obtain written details of the allegation, signed and dated by the person receiving the complaint, or allegation (not the child / person making the allegation);
• Countersign and date the written details;
• Record any other information about times dates and location of incident(s) and names of any potential witnesses;
• Record discussions about the child and / or member of staff, any decisions made, and the reasons for those decisions.

If the allegation meets any of the criteria in Section 2.2, Criteria the designated senior manager should report it to the LADO within one working day.

Referral should not be delayed in order to gather information.

If a concern or an allegation requiring immediate attention is received outside normal office hours the designated senior manager should consult straight away with the Children's Social Care Out of Hours Service (see Local Contacts) or South Yorkshire Police via 999 if an emergency or 101. The designated senior manager should ensure that the LADO is informed the next working day.

5.3 Responding to an Allegation made to the Police

If a police officer receives an allegation they should report it without delay to the designated Police Sergeant based in the Sheffield Safeguarding HUB, who should inform the LADO straight away (or ensure that the LADO is informed the next working day if the allegation is received out of hours).

5.4 Responding to an Allegation made to Children's Social Care

If the complaint or allegation is received by Children's Social Care, the person receiving the allegation should report it straight away by contacting the Sheffield Safeguarding HUB to the LADO, inform their line manager of the allegation and ensure their manager is copied into the referral to the Sheffield Safeguarding HUB then to the LADO. If the allegation / concern is received out of hours, the Sheffield Safeguarding HUB should be informed the next working day.

5.5 Initial Consideration by the LADO and the Employer

The LADO and Designated Senior Manager should:

• Establish that the low level concern/allegation is within the scope of these procedures;
• Verify whether there is evidence or information that establishes that the allegation is false or malicious;
• Consider whether further details are needed.

If the referral meets the criteria of low level concern, a LADO consultation meeting/discussion should be convened to manage and record any such concerns and take appropriate action to be completed by the employer to safeguard children. The nature of these meetings are short duration and should further investigation required, the case should be considered to be managed in the allegation meeting arrangement.

If the allegation is about physical contact, the discussion should take account of any entitlement by staff in certain professions to use reasonable force to control or restrain children in certain circumstances e.g. in respect of teachers and authorised school staff.

The LADO will notify the employer / designated manager of reports made via the Police and Children's Social Care only if the LADO threshold is met.

5.6 Joint Strategy Discussions and LADO Allegations Meetings

The Sheffield Safeguarding HUB will screen the referral including checks in line with the LADO criteria and threshold of significant harm (see Recognition of Significant Harm and Types of Abuse and Neglect Procedure), if the allegation is not patently false and there is cause to suspect that a child is suffering or is likely to suffer Significant Harm, the Sheffield Safeguarding HUB should immediately refer to the LADO and initiate a joint Strategy Discussion straight away. See Referrals Procedure. The police must be informed about any case in which a criminal offence involving a child may have been committed.

If the Significant Harm threshold is not reached, but a police investigation might be needed, the LADO should tell the police immediately and initiate a LADO Allegations Meeting with the police, employer and other agencies involved with the child, to evaluate the complaint or allegation and decide how it should be dealt with.

A joint Strategy Discussion or LADO Allegations Meeting should be conducted with a dedicated minute taker wherever practicable.

The LADO will normally chair the LADO Allegations Meeting and a Senior Fieldwork Manager will normally chair a Strategy Discussion, supported by the LADO. The participants of either meeting should be sufficiently senior to contribute all relevant available information about the allegation child and accused person, and make decisions on behalf of their agencies.

The Strategy Meeting will include:

• The Local Authority Designated Officer (LADO);
• The relevant social worker and their manager;
• The supervising social worker and their manager when an allegation is made against a foster carer;
• Police;
• The designated senior manager for the employer / establishment concerned;
• Human Resources representatives from the employer (as appropriate);
• Where a child is placed by or normally resident in the area of another local authority, a representative of that authority.

The Strategy meetings may also consider the following attendees where appropriate:

• A senior representative of the employment agency or voluntary organisation if the member of staff or volunteer has been place by them, unless it is alleged that they have colluded or failed to respond to previous complaints;
• Those responsible for regulation and inspection where applicable e.g. CQC or OFSTED;
• A medical practitioner with an appropriate area of specialist knowledge;
• A complaints officer if the concern has arisen from a complaint or a complaint investigation is in progress;
• A representative of the legal department of the local authority.

In the case of a LADO Allegations Meeting, Children's Social Care need only take part if they are involved with the child or have a contribution to make.

The joint Strategy Discussion or LADO Allegations Meeting, as appropriate, should also:

• Consider the three possible strands set out in Section 2.2, Criteria above;
• Review any previous concerns or allegations about conduct of the accused person;
• Decide whether there should be a Section 47 enquiry and / or police investigation and consider the implications;
• Consider whether any parallel disciplinary process should take place;
• Consider whether a Complex Abuse Investigation is applicable, that is if there is more than one suspected abuser and two or more children (see Organised and Complex Abuse Procedure);
• Scope and plan enquiries;
• Allocate tasks;
• Set time-scales;
• Decide what information can be shared, with whom and when;
• Ensure that arrangements are made to protect the child/ren involved and any other child/ren affected (including the person's own children), including taking emergency action where needed;
• Consider what support should be provided to all children who may have been affected directly and indirectly;
• Consider what support should be provided to the person against whom the complaint or allegation has been made and others who might have been affected;
• Ensure that investigations are sufficiently independent;
• Make arrangements to inform the child's parents, and consider how to provide them with support and information during enquiries;
• Make recommendations where appropriate regarding suspension, or alternatives to suspension, of the subject of the complaint or allegation;
• Identify a lead contact manager within each agency;
• Agree protocols for reviewing investigations and monitoring progress by the LADO, noting the target timescales;
• Agree dates for future Strategy or Evaluation Discussions or Meetings;
• Consider obtaining consent from the individuals concerned by the police and Children's Social Care to share the statements and evidence they obtain with the employer and / or regulatory body for disciplinary purposes.

5.7 Reviewing Progress

The LADO should regularly monitor the progress of cases either by:

• Review Discussions; or
• Review Allegation Meetings; or
• By liaising with the police and / or Children's Social Care and/or employer.

Where possible, a final LADO Allegations meeting should be held at the end of enquiries to confirm the LADO Outcome and ensure that all tasks have been completed and where appropriate to agree an action plan for learning lessons in order to inform future practice.

6. Resignations and 'Compromise Agreements'

The fact that a person tenders their resignation or ceases to provide their services must not prevent an allegation from being followed up in accordance with these procedures, and a conclusion reached.

With a so called "compromise agreement", by which a person agrees to resign, the employer agrees not to pursue disciplinary action and both agree a form of words to be used in any future reference must not be used in situations which are relevant to these procedures.

In any event, such an agreement will not prevent a thorough police investigation where appropriate. Nor can it override an employer's statutory duty to make a referral to the Disclosure and Barring Service (DBS).

Wherever possible the person should be given a full opportunity to answer the allegation and make representations about the allegation. The investigation should continue to a conclusion even if the person refuses to cooperate.

7. Disciplinary Process or Assessment Regarding Suitability

The LADO and the designated senior manager should discuss and agree what action is appropriate in all cases where:

• It is clear at the outset or decided by a joint strategy discussion/allegation meeting that investigations by the police or enquiries by Children's Social Care are not necessary;
• The employer and LADO is informed by the police or the Crown Prosecution Service (CPS) that a criminal investigation and any subsequent trial is complete or that an investigation is to be closed without charge or a prosecution discontinued.

The discussion should consider any potential misconduct or gross misconduct on the part of a staff member and take into account:

• Information provided by the police and / or Children's Social Care;
• The result of any investigation or trial and the different standard of proof in disciplinary and criminal proceedings.

The options will range from no further action to summary dismissal or not using the person's services in future.

Where the allegation meets threshold and any subsequent meeting decides that the allegation does not involve a possible criminal offence or require a social care investigation, it will be dealt with by the employer who should institute appropriate action within 3 working days of the decision being made.

If a disciplinary hearing is required and it can be held without further investigation, the hearing should be held within 15 working days of the decision being made that a disciplinary enquiry should commence.

In some circumstances it may be appropriate for the disciplinary investigation to be conducted by a person who is independent of the employer or person's line management to ensure objectivity.

The LADO will endeavour to remind the employers of the above suggested timescales when they commence their investigation.

8. Sharing Information for Disciplinary Purposes

If the police or CPS decide not to charge or decide to administer a caution, or the person is acquitted, the police should pass all relevant information to the employer and LADO without delay.

If the person is convicted, the police should inform the employer and LADO straight away so that appropriate action can be taken.

If the social care investigation determines no harm caused and no further action, the social worker should pass all relevant information to the employer and LADO without delay.

If the Children's Social Care undertake enquiries the outcome of enquiries and relevant information should be shared with the employer.

9. Record Keeping

Employers should keep a clear and comprehensive summary of the case record on a person's confidential personnel file and give a copy to the individual.

The record should include details of how the allegation was followed up and resolved, the decisions reached and the action taken. It should be kept at least until the person reaches normal retirement age or for 10 years whichever is the longer.

The record will provide accurate information for any future reference and provide clarification if a future Disclosure and Barring Service (DBS) disclosure reveals an allegation that did not result in a prosecution or a conviction. This should prevent unnecessary re-investigation if the allegation re-surfaces at a later date.

10. Action in Respect of Unsubstantiated and False Allegations

Where there is insufficient evidence to substantiate an allegation the employer should consider what further action, if any, should be taken.

False allegations are rare and may be a strong indicator of abuse elsewhere, requiring further exploration. If an allegation is false, the employer, in consultation with the LADO, should refer the matter to Children's Social Care to determine whether the child is in need of services, or might have been abused by someone else.

If an allegation has been deliberately invented or malicious, the police should be asked to consider whether any action might be appropriate against the person responsible.

11. Referral to the Disclosure and Barring Service

If the allegation is substantiated and on conclusion of the case the employer dismisses the person or ceases to use the person's services, or the person resigns or otherwise ceases to provide his / her services, there is a legal requirement for the employer to refer the individual to the DBS and to inform the LADO of the date the referral is made.

If a referral is appropriate, the report should be made without unnecessary delay.

A referral should always be made if the employer thinks that the individual has harmed a child, or poses a risk of harm to children.

Bodies with a legal duty to refer to the DBS

The following groups have a legal duty to refer information to the DBS:

• Regulated activity suppliers (employers and volunteer managers);
• Personnel suppliers;
• Groups with a power to refer.

Bodies with the power to refer to the DBS

The following groups have the power to refer information to the DBS:

• Local authorities (safeguarding role);
• Health and Social care (HSC) trusts (NI);
• Education and Library Boards;
• Keepers of registers e.g. General Medical Council, Nursing and Midwifery Council;
• Supervisory authorities e.g. Care Quality Commission, Ofsted.

If the person being referred to the DBS is a teacher in England they should also be referred to the Teaching Regulation Agency. This is part of the Department for Education, responsible for the regulation of teachers in respect of serious misconduct.

12. Monitoring Progress

The LADO will keep comprehensive records in order to ensure that each case is being dealt with expeditiously and that there are no undue delays. Final LADO meetings will clearly identify completed tasks and include reference to any closure forms employers completed.

The records will assist SCSP to monitor and evaluate the effectiveness of the procedures for managing allegations, and provide statistical information to the Department of Education as required.

The police can consult the CPS at any stage about the evidence needed to charge a person, but they should also set target dates for reviewing the progress of the investigation and consulting the CPS about charging, continuing or closing the investigation.

Appendix 1: Action by Senior Manager and LA Designated Officer Flowchart

Appendix 1: Action by Senior Manager and LA Designated Officer Flowchart - to follow